Delivery and shop information
The Illusion on line shop is open 24 hours, 7 days a week. Our office hours are Monday to Friday 9.00am to 4.30pm
We aim to send out all orders received before 2pm on the same day. Orders received after 2pm will be sent next day. Orders received after 2pm on Fridays will be sent out on the following Monday.
Free delivery: On orders over £60 UK only
Uk delivery: Orders are sent by Royal Mail Packet Post and take 2-4 days. The minimum delivery charge is £2.95
Europe: Orders are sent by Royal Mail Airmail and take 10 to 14 days to arrive.
Rest of the world: Orders are sent by Royal Mail Airmail and can take 14 to 21 days to arrive.
If you require your order to be sent out urgently or by a faster delivery method, please email us at firstname.lastname@example.org
It is the customers responsibility to supply the correct shipping address on the order, we cannot be held responsible for orders returned to us due to an incorrect shipping address being supplied. Additional postage costs will be charged to resend an order.
Please note that we aim to dispatch all orders within 24 hours subject to credit clearance and availability of stock. If the address that you state as your billing address online does not match the address your card is registered, there may be a delay in the dispatch of the parcel. We cannot be held responsible for any delay and will not refund postal charges.
Postal charges are calculated by the weight of the order and the price is displayed in the checkout.